Replacement isn't always the answer. Both submersible and jet pump systems have repairable failure points — we check those first.
Submersible pumps sit down inside the well casing, below the water line, and push water up to the surface. They're the standard for most modern wells deeper than roughly 25 feet because pushing water is far more efficient than trying to pull it up from depth. Jet pumps sit above ground — typically in a basement, utility closet, or well house — and use suction to draw water up through a single line (shallow-well jet pumps, effective to about 25 feet of lift) or two lines with a venturi at the bottom of the well (deep-well jet pumps, usable to roughly 100-120 feet, with declining efficiency as depth increases).
Once a submersible motor's windings have failed or a jet pump's motor bearings are shot, further repair usually costs close to what a full replacement would, without extending the system's life much — at that point we'll tell you plainly that replacement is the better value rather than stringing along a series of small repairs.