Knowing which type of pump your home has changes how a problem should be diagnosed — and it's a two-minute check.
If you can see a visible pump — usually a cylindrical unit sitting in a basement corner, utility closet, or a small well house near the wellhead — you almost certainly have a jet pump. If there's nothing visible above ground at all except the well cap itself, and the pressure tank is the only equipment you see indoors, you almost certainly have a submersible pump sitting down inside the well casing.
Installed below the water line inside the well casing, submersible pumps push water to the surface rather than pulling it. This makes them far more efficient at depth, which is why they're the standard choice for most wells deeper than about 25 feet, and why most wells drilled in the last few decades in this area use them. Everything above ground is just the wiring, pitless adapter, and pressure tank/switch setup — there's no pump to see.
Mounted above ground, jet pumps use suction (created by a venturi/nozzle assembly) to draw water up. There are two versions:
Diagnosis and repair differ meaningfully between the two:
Knowing which system you have before we arrive changes which parts we bring and how we approach diagnosis — it's one of the first questions in our emergency service intake for exactly that reason.